idx FAQ

Opening an idx account takes three steps. First, visit our registration page and enter your email, a strong password, and your mobile phone number. Confirm your phone number via SMS code. Second, complete identity verification by uploading a government-issued ID (KTP, passport, or driver's licence) and a proof-of-address document such as a utility bill. We review verification documents within one business day. Third, make your first deposit using one of our payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers to mobile banking, local payment, online payment, or e-wallet. Once verified and funded, you can immediately access live-dealer games, football betting markets (Liga 1, Piala AFF, Champions League), and slot games. Account opening typically takes subject to verification; verification review adds one business day.

If you forget your idx password, click the "Forgot your password?" link on the login page. Enter your registered email address. We send a password-reset link to your email inbox within a few minutes. Click the link and follow the instructions to create a new password. The reset link expires after two hours for security reasons. If you do not receive the reset email, check your spam folder or contact our support team. We can verify your identity and issue a new reset link. For accounts registered to phone number only (without an email), contact support with your username and phone number to begin password recovery.

Yes. We at idx support bank transfers from mobile banking, local payment, online payment, and e-wallet. When you choose a bank-transfer deposit, idx generates a unique virtual account number for your account. Transfer funds to that account using your bank's mobile app or online banking. The transfer is processed and credited to your idx balance within a few hours during business hours; off-hours transfers may take until the next business day. Bank transfers are subject to your bank's transfer limits and any fees your bank may charge. We do not charge a fee on bank deposits. Virtual account numbers are persistent—the same account number works for all your bank transfers until you close your account or request a new number.

E-wallet deposits (e-wallet, mobile banking, local payment, online payment, e-wallet) are the fastest payment method on idx. Select your e-wallet provider on the deposit screen, enter the amount, and confirm. You are redirected to your e-wallet app to authenticate and approve the payment. Once approved, the funds are instantly transferred to your idx account. No additional fees are applied by idx; your e-wallet provider may charge a small processing fee depending on your account type. mobile banking (Indonesia's unified quick-response code system) is also supported and typically completes within subject to verification. E-wallet deposits are ideal for quick funding during peak events such as Liga 1 matches or Piala AFF tournaments.

RTP stands for Return to Player. It is a percentage that represents the average amount of wagered money a slot game returns to players over a very large number of spins. For example, a game with an returns, on average, 96 cents of every euro wagered. The remaining non-specific info is the house edge. RTP is a statistical measure over millions of plays, not a guarantee for any individual session. All our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) display their RTP in the game information. Higher RTP does not mean the game is "looser"—it reflects long-term mathematical design. Outcomes are generated by certified random-number generators and are independent of previous results.

Our loyalty programme rewards active players with tier-based benefits. As you deposit and play on idx, you accumulate loyalty points. Points are earned on all deposits and gameplay across live-dealer games, sportsbook betting, and slots. Higher tiers (Bronze, Silver, Gold, Platinum) unlock exclusive benefits such as increased withdrawal limits, priority support, and special seasonal offers during holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi. Your tier status is tracked in your account dashboard. Loyalty points do not expire as long as your account remains active. You can view your current tier, points balance, and available rewards in the Loyalty section of your account. Progression is automatic—there is no application required. Contact our support team if you have questions about your tier benefits.

We at idx provide account-control tools to help you manage your funds and access. In your account settings, you can update your email address, phone number, and password. You can view your complete transaction history (deposits, withdrawals, gameplay, winnings, losses) with timestamps and confirmation codes. You can set a personal identification number (PIN) for additional security on sensitive actions such as withdrawals. You can temporarily deactivate your account if you need a break. You can request permanent account closure through our support team. Two-factor authentication (2FA) is available for enhanced security—enable it to require a one-time code on login. All account changes are logged and visible in your security activity dashboard. These tools help protect your account and give you full visibility into your idx activity.

Our live chat support is available during standard business hours. Our team responds to chat inquiries in English and aims to resolve issues within a few minutes. If chat is not available, you can leave a message and we will respond within one business day. Email support is also available 24/7—send inquiries to our support address and expect a response during business hours. For urgent account or payment issues, use live chat when available. Common questions can often be answered via this FAQ. During peak periods (such as Liga 1 match days or Piala AFF tournaments), chat response times may be slightly longer, but we prioritize issues affecting gameplay, deposits, and account access. Check the support page for current availability and estimated response time.