idx Platform Privacy Notice

This page describes what data we collect when you use idx and how we keep that information protected. We at idx take data privacy seriously and operate under clear principles: we collect only what is necessary to operate our platform, we use your data only for the purposes described here, and we do not sell your personal information to third parties for marketing.

When you register an account on idx, deposit funds, play live-dealer games like blackjack and roulette, place sportsbook bets on Liga 1 or Piala AFF, or spin slot games, we collect certain personal and transaction data. This notice explains what we collect, how we process it, and what rights you have over your information.

Our privacy practices comply with applicable data protection regulations in the jurisdictions where we operate. If you have questions about how we handle your data, contact our support team or review the detailed sections below.

What Data We Collect on idx

Registration and Account Information

We collect your email address, password, phone number, and full name when you register an idx account. We also collect your date of birth to verify your eligibility to use our platform. During identity verification, we collect a copy of your government-issued ID (KTP, passport, or driver's license) and proof of address such as a utility bill or bank statement. These documents are stored securely and used only for account verification and compliance with anti-money-laundering regulations.

Payment and Transaction Data

We collect records of all deposits and withdrawals on your idx account. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers to mobile banking, local payment, online payment, or e-wallet, we record the payment method, amount, date, and time. We store this transaction history to process withdrawals, prevent fraud, and comply with regulatory requirements. We do not store full payment card details; our payment processors handle sensitive card data encrypted.

Gaming and Betting Activity

We collect records of your gaming and betting activity on idx. This includes live-dealer game participation (table selection, bets placed, outcomes), sportsbook bets (markets selected, stakes, results), slot game spins, and esports market activity. We record the date, time, stake amount, and result of each activity. This data helps us settle disputes, detect fraud, and maintain account history.

Data storage: We store your account data and transaction history on secure servers. Some of our servers may be located outside your home jurisdiction. We use standard encryption to protect data in transit and at rest.

Device and Usage Information

When you access idx via mobile browser or native app, we collect information about your device including device type, operating system, browser type, and IP address. We use this information to troubleshoot technical issues, prevent fraud, and improve our platform performance. We also collect logs of when you access your account, which features you use, and general session duration. This helps us understand user experience and identify system problems.

Cookies and Tracking

We use cookies and similar technologies to remember your login session, store your preferences, and track usage patterns on idx. Our cookies are stored on your device and sent to our servers when you interact with the platform. You can disable cookies in your browser settings, though this may impact your ability to use certain idx features. We do not use cookies for third-party marketing or advertising.

We at idx collect data only for the purposes of operating our platform, settling bets, processing payments, and complying with legal obligations.

idx privacy team

Our Data Protection Practices on idx

How We Use Your Data

We use your personal data for the following purposes: to operate and maintain your idx account, to process deposits and withdrawals, to settle gaming and betting outcomes, to detect and prevent fraud, to comply with anti-money-laundering and regulatory requirements, and to respond to your support requests. We do not use your data for marketing purposes without your explicit consent. We do not share your personal information with third parties except where required by law or to process payments through our payment partners.

Third-Party Data Processors

We work with third-party service providers to operate idx. Payment processors handle your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer data. Identity verification providers process your ID documents. Email and SMS service providers deliver account notifications. Cloud hosting providers store our servers. All third-party processors are contractually bound to protect your data and use it only for the specific services they provide for idx.

Data Retention and Deletion

We retain your account data as long as your idx account is active. After account closure, we retain transaction records for the period required by law (typically several years for anti-money-laundering compliance). You can request deletion of non-essential personal data such as your phone number or device information by contacting our support team, subject to legal obligations to retain certain records. We cannot delete transaction history or account records needed for regulatory compliance.

Your Data Rights

You have the right to access your account data and transaction history at any time through your idx account dashboard. You can request correction of inaccurate information by contacting support. You have the right to request deletion of data where permitted by law. You have the right to withdraw consent for optional data processing, though this may limit your ability to use idx features. If you believe we have mishandled your data, you can file a complaint with the data protection authority in your jurisdiction.

1

Account Data AccessAvailable 24/7

Log into your idx account to view your personal information, transaction history, and gaming records.
2

Data Correction RequestContact support

Submit corrections for inaccurate information through our support channel.
3

Data Deletion RequestSubject to law

Request deletion of optional data where permitted; some records must be retained for compliance.

Security Measures

We implement standard security practices to protect your data on idx. All communication between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. Your password is encrypted and never stored in plain text. We conduct regular security audits and update our systems to address known vulnerabilities. Account access is protected by your unique password; you are responsible for keeping your password confidential. If you suspect unauthorized access to your idx account, change your password immediately and contact support.

Jurisdiction and Legal Compliance

idx operates in jurisdictions where local data protection and privacy laws apply. Our data practices comply with applicable regulations in those jurisdictions. If we are required by law to disclose your data to government authorities, we will do so; we may notify you unless prohibited by law. This privacy notice may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through a notice on idx. Your continued use of idx after changes indicates your acceptance of the updated privacy notice. If you have questions about our privacy practices or wish to exercise your data rights, contact idx support with your account details and specific request.

We at idx are committed to transparent data handling and respecting your privacy rights. Your personal information is essential to operating our platform safely and compliantly, and we treat it accordingly.